FAQs

Frequently Asked Questions (FAQs)

Have questions? We’re here to help.

What is Adara.Pk’s return and exchange policy?

We offer returns and exchanges within 7 days of delivery, provided the item is unused, unworn, and returned in its original condition with tags and packaging intact. Customized and sale items are not eligible for return or exchange.

How do I request a return or exchange?

You can request a return or exchange by contacting our support team with your order number and reason for the request.

📞 WhatsApp / Call: 0333 8823272

Our team will guide you through the process.

Do you offer cash refunds?

Refunds are only provided in eligible cases such as damaged, defective, or incorrect items. Depending on the order type, refunds may be issued through the original payment method, bank transfer, or store credit.

How long does it take to process a refund?

Approved refunds are usually processed within 7–10 working days after the returned item has been received and inspected.

What payment methods are available?

We currently offer:

  • Cash on Delivery (COD)

  • Bank Transfer

  • Debit/Credit Card Payments

  • Online Payment Options (if available at checkout)

How long does delivery take?

Delivery times may vary depending on your location.

Estimated delivery times:

  • Karachi: 2–4 working days

  • Other cities in Pakistan: 3–7 working days

Delivery during sales or high-order periods may take slightly longer.

Can I cancel my order after placing it?

Yes, orders can be canceled before shipment. Once the order has been dispatched, cancellation requests cannot be accepted.

How can I contact Adara.Pk?

Adara.Pk

📍 Office No 521, Zahra Square, Opposite New Memon Masjid, M.A Jinnah Road, Karachi, Pakistan

📞 0333 8823272

🌐 Adara.Pk