Returns, Refunds & Exchange Policy

Returns, Refunds & Exchange Policy

At Adara.Pk, customer satisfaction is very important to us. We carefully inspect every product before dispatch to ensure the best quality and experience for our customers.

If you are not completely satisfied with your order, please review our return, refund, and exchange policy below.

Last Updated: May 2026

1. Return & Exchange Policy

We offer returns and exchanges within 7 days of delivery, subject to the following conditions:

Eligible Conditions

✅ Item must be unused, unworn, unwashed, and in original condition
✅ All tags and original packaging must be included
✅ Return or exchange request must be made within 7 days of receiving the order

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale or discounted items

  • Customized or made-to-order products

  • Personalized items

  • Accessories or hygiene-sensitive products

  • Products damaged due to misuse or improper handling

3. How to Request a Return or Exchange

To request a return or exchange, please follow these steps:

Step 1 — Contact Us

Contact our support team with:

  • Your order number

  • Product images (if applicable)

  • Reason for return or exchange

📞 WhatsApp / Call: 0333 8823272

Step 2 — Approval Process

Once your request is reviewed and approved, we will provide return instructions.

Step 3 — Return Shipping

Customers are responsible for return shipping charges unless:

  • Wrong item was delivered

  • Product arrived damaged

  • Defective item received

Step 4 — Exchange Processing

After receiving and inspecting the returned item, exchanges will be processed within 3–5 working days (subject to stock availability).

4. Refund Policy

Refunds are only applicable in the following cases:

  • Incorrect item received

  • Damaged or defective product

  • Product unavailable for exchange

Approved refunds will be processed within 7–10 working days.

Important Refund Notes

  • Shipping charges are non-refundable

  • Refund processing times may vary depending on the payment provider or bank

  • Cash on Delivery (COD) orders may be refunded through store credit or bank transfer

5. Order Cancellation

Orders may only be canceled before shipment.

Once the order has been dispatched, cancellation requests will not be accepted.

6. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear product images for quick assistance.

7. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Adara.Pk

📍 Office No 521, Zahra Square, Opposite New Memon Masjid, M.A Jinnah Road, Karachi, Pakistan

📞 0333 8823272

🌐 Adara.Pk